Refund and Returns Policy – Garms Affiliated Clothing

At Garms Affiliated, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.

Returns

You have 14 days from the date of delivery to request a return. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging, including tags and labels.
  • A valid proof of purchase (receipt or order confirmation) is required.

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items
  • Gift cards
  • Personalized or custom-made products
  • Items that show signs of wear, damage, or alteration

Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at [email protected] with your order details.
  2. Provide your order number and reason for return.
  3. Once your return is approved, you will receive instructions on how to send the item back.

Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

  • If approved, your refund will be processed within 5–10 business days.
  • The refund will be issued to your original payment method.
  • Shipping costs are non-refundable, unless the return is due to our error.

Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect (wrong item received)

If you need an exchange, contact us at [email protected] with details and supporting images if necessary.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.
  • Contact your payment provider or bank.
  • Processing times may vary depending on your financial institution.

If you still have not received your refund, please contact us for assistance.

Contact Us

If you have any questions about our Refund and Returns Policy, feel free to contact us: